Legal
Terms of Service
These Terms of Service (the "Terms") are a contract between you and GROHERO, Inc., a Delaware corporation ("GROHERO," "we," "us," or "our"). They govern your use of grohero.com, our web applications, browser extensions, integrations, and any other product or service that links to these Terms (together, the "Services"). By using the Services you agree to these Terms. If you do not agree, do not use the Services.
If you are using the Services on behalf of a company, you represent that you have authority to bind that company, and "you" means the company. If your company has signed a separate agreement with GROHERO, such as a master services agreement, order form, or statement of work (a "Customer Agreement"), that agreement controls where it conflicts with these Terms.
1. The Services
GROHERO builds and runs growth systems for business customers: research into what buyers respond to, and the production and operation of advertising, landing pages, content, sales materials, and related software. Parts of the Services are delivered by our team, parts by software we operate, and parts by machine learning models. The scope, deliverables, fees, and timeline for any customer engagement are set out in the applicable Customer Agreement.
2. Eligibility and accounts
The Services are for business use. You must be at least 18 years old and able to form a binding contract. When you create an account or connect a third-party account, you agree to provide accurate information, keep your credentials confidential, and tell us promptly at privacy@grohero.com if you suspect unauthorized use. You are responsible for activity under your account.
3. Third-party platforms and integrations
The Services connect to third-party platforms that you authorize, including Google Workspace, Meta, LinkedIn, TikTok, HubSpot, Salesforce, Slack, Notion, and analytics tools ("Third-Party Platforms"). By connecting a Third-Party Platform you authorize GROHERO to access, use, and store data from it as needed to provide the Services and as described in our Privacy Policy. Your use of each Third-Party Platform is governed by that platform's own terms, and GROHERO is not responsible for Third-Party Platforms, their availability, or changes they make. You may disconnect a Third-Party Platform at any time; some features will stop working when you do.
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
4. Your data
You retain all rights in the data, content, and materials you or your company provide to the Services or authorize us to access ("Customer Data"). You grant GROHERO a non-exclusive, worldwide license to use, copy, store, process, and create derivative works from Customer Data solely to provide, secure, and improve the Services, and as permitted by the Privacy Policy and any Customer Agreement.
You represent that you have all rights, consents, and permissions needed to provide Customer Data to us and to have us process it as these Terms describe, including any consent required from the individuals whose data is included and any permission required by the Third-Party Platforms it comes from.
5. Acceptable use
You agree not to use the Services to:
- violate any law, regulation, or third-party right, including advertising, consumer protection, privacy, and anti-spam laws;
- upload or transmit content that is unlawful, defamatory, infringing, deceptive, or harmful;
- send unsolicited messages, or run advertising that violates the policies of the platform it runs on;
- probe, scan, or test the vulnerability of the Services or interfere with their operation;
- access the Services by automated means except through interfaces we provide for that purpose;
- reverse engineer, copy, resell, or build a competing product from the Services or their output;
- misrepresent your identity or affiliation.
We may suspend or limit access to the Services if we reasonably believe a use violates these Terms or creates risk for GROHERO, our customers, or a Third-Party Platform.
6. Work product and intellectual property
Deliverables. Unless a Customer Agreement says otherwise, once you have paid the fees due for an engagement, GROHERO assigns to you the ownership of the final deliverables created specifically for you, such as ad creative, landing page copy, and sales materials.
GROHERO property. GROHERO retains all rights in the Services, our software, models, prompts, methods, templates, frameworks, know-how, and anything we developed before or independently of your engagement, together with any improvements to them ("GROHERO Property"). We grant you a non-exclusive, non-transferable license to use GROHERO Property only as embedded in your deliverables and as needed to use the Services. Nothing in these Terms transfers GROHERO Property to you.
Learnings. GROHERO may use aggregated, de-identified performance data and learnings from engagements to improve the Services, provided they do not identify you or your customers.
Feedback. If you give us suggestions or feedback, we may use them without obligation to you.
Trademarks. GROHERO and our logos are our trademarks. You may not use them without our written permission. We may identify you as a customer by name and logo unless you tell us in writing not to.
7. AI-generated output
Some output of the Services is generated or assisted by machine learning models. Output may be inaccurate, incomplete, or similar to output generated for others. You are responsible for reviewing output before you use it, including for accuracy, legal compliance, and rights clearance. Where a Customer Agreement includes a review or approval step, that step is part of the Services, and you remain responsible for the final decision to publish.
8. Fees and payment
Fees for customer engagements are stated in the Customer Agreement and are due as stated there. Unless the Customer Agreement says otherwise, fees are in US dollars, exclusive of taxes, non-refundable once the period they cover has started, and subject to interest at 1.5% per month or the maximum allowed by law on late amounts. We may suspend Services for accounts more than 15 days past due after notice. Advertising media spend paid to platforms is your responsibility unless the Customer Agreement says we will pay it on your behalf.
9. Confidentiality
Each party will keep the other's non-public business information confidential, use it only to perform under these Terms, and protect it with reasonable care. This does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law, in which case the receiving party will give notice where allowed.
10. Disclaimers
The Services are provided "as is" and "as available." To the fullest extent allowed by law, GROHERO disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any particular marketing or sales result, including lead volume, cost per lead, conversion rates, or revenue. Results depend on factors outside our control, including your market, your product, your sales process, and the policies of Third-Party Platforms. Any performance commitments are only those written in a Customer Agreement.
11. Limitation of liability
To the fullest extent allowed by law, GROHERO will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the Services or these Terms, even if advised of the possibility. GROHERO's total liability for all claims arising out of or related to the Services or these Terms will not exceed the fees you paid to GROHERO in the 12 months before the event giving rise to the claim, or 100 US dollars if you have paid no fees. These limits apply regardless of the theory of liability and do not limit liability that cannot be limited by law.
12. Indemnification
You will defend, indemnify, and hold harmless GROHERO and its officers, directors, employees, and contractors from claims, damages, and expenses, including reasonable legal fees, arising out of Customer Data, your products or services, your use of the Services in violation of these Terms or the law, or your use of deliverables after we have advised in writing that a change is needed for legal compliance.
13. Term and termination
These Terms apply while you use the Services. Either party may end a customer engagement as set out in the Customer Agreement. We may suspend or terminate your access to the Services if you materially breach these Terms and do not cure the breach within 10 days of notice, or immediately if the breach cannot be cured or creates risk to others. On termination your right to use the Services ends, fees accrued remain due, and Sections 4, 6, 7, and 9 through 16 survive.
14. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Any dispute arising out of or related to these Terms or the Services will be brought only in the state or federal courts located in Delaware, and each party consents to their jurisdiction. Before filing a claim, each party agrees to give the other written notice and 30 days to work toward a resolution in good faith. Either party may seek injunctive relief in any court to protect its intellectual property or confidential information.
15. Changes to the Services and these Terms
We may change the Services at any time. We may update these Terms by posting a new version at grohero.com with a new effective date. For material changes we will give notice on the site or by email. Your continued use after the effective date means you accept the updated Terms.
16. General
These Terms, the Privacy Policy, and any Customer Agreement are the entire agreement between you and GROHERO about the Services. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them to an affiliate or successor. Neither party is liable for delays caused by events beyond its reasonable control. Notices to GROHERO go to privacy@grohero.com; notices to you go to the email on your account.
17. Contact us
GROHERO, Inc.
A Delaware corporation
privacy@grohero.com